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1.3

We booked a load through Freight Quote, BOL was sent right away assuring pick up the next day, now two days later I am still waiting. I made numerous calls to the agent at Freight Quote, Josh ext 6858 who would never return my calls finally when I get hold of him the second day, he tells me its not his problem that he has not returned my calls as he's been busy. How does somebody manage to not return 7 calls?

Now I am here calling the trucking company trying to arrange for this pick up which is two days late, just got off the phone with the trucking company and I am told that somebody called and canceled the pickup yesterday which surprises me as we were here past 5 pm waiting on the truck to arrive then it struck me that it was probably Josh who out of spite called and cancelled the pickup just to annoy me..

Overall horrible customer service, we pay for goods to be picked up in a timely fashion but Freight Quote couldn't care less

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Freightquote Pros: Ease of buying the service online.

Freightquote Cons: Bad customer service.

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