234 views
New Reviewer
5 comments

Here is my personal experience and opinion of Freightquote.com.

I purchased shipping via Freightquote.com. They offered a price that was slightly less than another site, so I thought it would be fine. I asked for a delivery appointment and a liftgate. The Freightquote site showed that the shipping would be overnight, arriving between 9 to noon today.

The problem is... Freightquote didn't warn me that clicking the delivery appointment and liftgate service would delay the shipment. I added those items BEFORE the site told me the delivery time, so the site really should have updated the delivery estimate. Instead, they left me hanging out to dry.

Additionally, I selected the shipper based on its Website's promises. N & M Transfer's site says, "On Time. We Guarantee It"... and, "All we ask is a chance to be as good as our word. Then we've got to deliver... our future is riding on it!"

Well, 2:00 p.m. comes around, and the shipment's not here. I get a call from N & M Transfer, saying 1) they will not be coming today, 2) they cannot provide the liftgate.

When I ask about the guarantee, Guess what? They tell me about the delay because of the appointment and liftgate.

N&M told me, "Everybody knows that." Well, Freightquote didn't say anything about that...and the the N & M Transfer site doesn't say anything about that.

Instead, N & M's site shows a big map, promising one day delivery to my area. There are a lot of other promises, like "Direct Overnight Service to all points in Wisconsin, Michigan's Upper Peninsula, the Chicago/Rockford commercial zone, Central Illinois, the major markets in Minnesota, Eastern Iowa, and Indiana!"

At no point I can see is there any guidance saying that appointment or liftgates will mean delays. Instead, N & M's hidden caveats mean you shouldn't rely on their statements. For me, that means a problem during the busy Christmas season.

Now, N & M claims this is all Freightquote.com's problem. And when I talked to Freightquote, the rep didn't care.

So, like many others on this site, I really can't recommend Freightquote or their shippers.

Location: Fort Myer, Virginia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

do like I did file a complaint with the BBB and the Florida attorney general office before it too late.

Orlyn Dcq

Ah, Freightquote... at least this time you decided to hide your location. Your "anonymous" reply, however, still shows how little you care, and how you continue to miss the point.

1) The delivery date/time displayed when I booked the shipping DID NOT CHANGE when I added the two extra features. In fact, the arrival date was so specific that it said that the shipment would arrive in the morning.

After I confirmed the arrangements, there was a small disclaimer. I missed it because of Frieghtquote's bait and switch: the displayed arrival date was the bait.... then the later disclaimer was the switch.

(See the other comments on this site, re: Freightquote.com bait and switch.)

2) How difficult would it be to have a pop-up warning message appear when customers click on those options? Or even just modify the text in the form?

Since I've built quite a range of sites and site features, I can tell you the answer to that: it is trivial to add. It is so easy, in fact, that I believe Freightquote.com must have chosen to omit the info. Again... bait & switch.

Bottom line: Don't rely on Freightquote.com. And if you choose a shipper like N & M Transfer, don't rely on them living up to promises.

Guest

You have to realize that freightquote is a third party and transit times are just estimates in the freight industry unless you purchased a guaranteed service

Guest

Lenexa, KS is an office for Freightquote.... so the sneaky comment below is apparently the company trying to respond without taking responsibility.

You (apparently Freightquote) ask: "Why not call the rep assigned to your account if you have any questions?"

Well, if the Web site gave solid sounding promises, why call? If a customer adds a liftgate and an appt. request, shouldn't your web site provide a warning that this adds extra time?

On the other hand, if checking those boxes made no change to the delivery dates/time listed on screen, wouldn't a normal person believe that they won't cause a delay?

So, Mr. "Anonymous from Lenexa"... I would suggest you don't have much experience with quality Web sites or with earning satisfied customers.

Guest

You don't have much freight shipping experience, do you? Why not call the rep assigned to your account if you have any questions?

Freightquote Reviews

  1. 40 reviews
  2. 5 reviews
  3. 4 reviews
  4. 1 review
  5. 1 review
Freightquote reviews