Freightquote
Freightquote Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freightquote has 1.4 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ease of buying the service online, Lots of price options, Sales people were very helpful.
Cons: Bad customer service, Additional charges, Customer service.Recent recommendations regarding this business are as follows: "DO NOT USE!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Freightquote has 1.4 star rating based on 51 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Ease of buying the service online, Lots of price options, Sales people were very helpful.
Cons: Bad customer service, Additional charges, Customer service.Recent recommendations regarding this business are as follows: "DO NOT USE!".
Most users ask Freightquote for the discount as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Protect future consumers
User's recommendation: DO NOT USE!!!!
DO NOT USE THEM
- Costs high
Preferred solution: Let the company propose a solution
Worse Possible Customer Service
- Failure to keep customer informed
- Customer service
- Empathy of management
Preferred solution: Train your customer service reps
Overcharged
You could pay alot more !!!!
- Price
- Lots of price options
- Sales people were very helpful
- Insurance claims needs to be processed faster
Always additional charges
Not honorable and threatening comoany
Preferred solution: Let the company propose a solution
Extra costs
- Additional charges
- Customer service
Preferred solution: Price reduction
Delayed shipment and overcharge
Preferred solution: Price reduction
Section 7 Bill of lading
Disapointed
- Ease of buying the service online
- Total sham
- Additional charges
Scam Company Using Bait & Switch
- Fraudulent claims and service
Preferred solution: Full refund
DO NOT USE FREIGHTQUOTE.COM
Damaged products during shipment that that they will not take responcibility for
Contacted Freight Quote to have then line up a carrier to have them deliver a used transformer that I bought. They lined up Central Transport.
I received it and did not know it was damaged beyond repair during shipment. Tried to get it resolved for 6 months until they said Central Transport would only cover $14.00 of a $450.00 transformer. They said they would waive the shipping, which I as not going to pay anyway because I was not going to pay for scrap metal.
Their customer service sucks and they told me that I should have opened up the box and inspected it before signing the shipper. Pretty sure the truck driver would not ant to wait around to do this and never have I had to do this with any other carrier.
Anyone reading they should be advised not to use Freight Quote or do it at your own risk.
- Customer service
Preferred solution: Full refund
Cannot Be Trusted
- Additional charges
- Total sham
Preferred solution: Full refund
Overcharged and not deliverred the freight.
About
Freightquote.com is a leading provider of web-based transportation management services for small to mid-sized businesses. Their carrier comparison and shipment management solutions help customers simplify and manage their shipping and transportation budgets. Based outside Kansas City, the company and their subsidiaries serve customers across North America.The company is committed to superior customer service, an excellent shipping experience and values customers' opinions and feedback.
Freightquote is ranked 209 out of 1169 in Transportation and Logistics category
USA
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It's a shame you give NO details about WHY your bill was adjusted--and it was adjusted by the carrier, NOT FREIGHTQUOTE! If incorrect information is provided to your broker (over the phone or online) when they set up the shipment, of course the carrier is going to adjust your bill!
Stop blaming others when you or the other party involved in that shipment possibly misrepresented the facts about the freight--weight, dimensions, product description, freight class, proper packaging--to begin with, or caused/allowed extra services to be performed by the carrier (reconsignment, liftgate used, location type was actually residential/non-commercial, carrier had to make more than one attempt to pickup/deliver, etc.). Any of these problems are things they can legally charge for, anything that is different from the legally-binding document