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1.4 Based on 30 reviews
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  • Customers like
    • Ease of buying the service online 2
    • Lots of price options 1
  • Customers don't like
    • Being overcharged without redress 9
    • Bad customer service 7
    • Additional charges 4
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Scheduled a shipment with them, had a scheduled pick up date, and when that day came around the shipping company that was supposed to pick up the shipment (Old Dominion) refused to. So Freight Quote rescheduled with a different company (YRC) that was more expensive but told me they would cover the difference. Once they delivered the shipment, I noticed on my bank statement they refunded the original amount and charged me the more expensive... Read more

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I recently shipped three packages (ordering online) by Busfreighter (Freightquote), through Greyhound Bus. When I submitted my order online (supposedly over 50% cheaper than just taking it to the shipper directly first), I received a quote for $136. When I dropped off my packages, I was given a receipt for $61. I asked if this was the ACTUAL shipping charges and was told YES. I asked twice. The agent said that if I was given another price,... Read more

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Absolutely the worst follow up on a shipment possible. They never sent the trucker the required pick up paperwork so he turned around, they didn't send another truck back for over 10 days. When repeatedly asked for an update, we received nothing. This lack of attention and care for the shipment jeopardized a very large piece of business for the company. Our company moves tens of thousands of tons of paper products annually We are sending a memo... Read more

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We had a horrific experience with this company. We inquired about quotes, and were never told about overages or time costs. Our driver was 2 hours late, left for 5 additional hours to deal with AC repair, arrived at our destination in not ideal shape. He called us as we were arriving after 27 hours of packing and driving to say he couldn't get his truck in our COMMERCIAL parking lot on the railroad. Now they want additional money, telling us... Read more

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I have used them for several years on tradeshows. This last week after I gave them 2 months notice and followed up before the event to confirm they dropped the ball on getting the carrier there to pick up my freight. End result it cost be 3x as much for the event carrier to reroute. I understand mistakes happen but I would have expected freight quote to make it right and pick up the cost for their mistake. Instead they told me it wasn't their... Read more

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This company has lost its way and will the last person out shut off the lights. Our on last shipment with them they contracted to a carrier that unloaded our time sensitive crate. It was left in a warehouse for 4 days and no one took the time to call or email us. When we finally contacted them one day before our National event, they advised they could deliver it the day after our event. Very insensitive. Lost opportunity would have been in the... Read more

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Freight Quote would quote us a fair price, but end up charging us more then double what we were quoted because they said it was a residential shipment.They would not take any responsibility and are poor listeners. I called the carrier that Freight Quote used and explain my frustration with Freight Quote that they want to charge us for residential even if its a commercial destination. The carrier then revealed to me, that the paperwork from... Read more

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PLEASE READ! First off the reps are friendly and willing to work for you. That being said, FreightQuote cannot follow through. I received a written quote for $1299.00 to ship freight from LA to AZ. Once I committed to quote, I got a call from my rep. He made a mistake on the price. Needed a truck and 1/2 instead. Price now went up to $2100. Since it was my customer that needed the product and I already quoted the lower price. I decided to eat... Read more

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freightquote.com. Will not recommend this service!!! they hit you with additional charges, sending a truck over, without a lift gate, then charge you for it. Will not ask you if you need one, then claim it's an extra. how lovely. Stay away!! You pay them up front, ok. Then they come back and hit you with additional charges. It looks to me that this is done as a system, to simply increase income and the consumer then, has to fight with them. Do... Read more

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Freightquote lures the unsuspecting consumer with an an apparently easy to use shipping calculator and then conveniently adjusts the cost once the shipping is in transit. This of course is unethical at best but bordering on fraudulent not to mention the shipping industry as a whole has 18 separate classes to pretty much ensure the user can't decipher the correct class and leave the window open for for many additional charges. I naively used... Read more

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