Freightquote Complaints and Reviews

1.4
  • Overrated service1 votes
  • Bad Customer Service1 votes
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  • 2 days ago
  • Shipping
  • Round Lake, Illinois
  • 8
  • REVIEW RATING 3/5

Called rep to follow up on a pickup that wasn't made on time not even the same day was told that I TOLD YOU !! that it should be picked up the next day then. this shipment was to be delivered approx 150 miles away. When i asked the rep if i still might get it the same day it was picked up i was told "it doesn't work that way" I then asked for a contact number at the trucking company and he... Read more

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  • Feb 18
  • Shipping
  • Ltl And Flatbed
  • 26
  • REVIEW RATING 3/5

I have an account rep that calls me within 10 minutes of running an LTL quote. Sometimes they are higher than our local carrier so I check rates and book with who I feel the most confident in. FreightQuote has shipped larger loads for us but with the stressful environment at freightquote to book shipments, I don't need someone jumping on me as soon as I get a quote. If it works then I will book... Read more

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  • Jan 27
  • Shipping
  • Belton, Missouri
  • Transmission Shipping
  • 56
  • REVIEW RATING 5/5

Used their system to setup a shipment, entered all info including exactly what was being shipped(transmission). It came back with a freight class 70. Item weighs 602# by manufacturers spec sheet. Used a normal 48x40 pallet(not a CHEP). I paid for 700#. They came back after item was delivered and said it weighed 740# and changed the freight class to 85, and charged me another $107(35% more).... Read more

Was this review helpful? 2 0

These guys are charging me $120.00 more than quoted and charging my acct a month after delivery that's a sustaintial amount of money to charge just out of the blue. I would like to continue using your services but not if I'm going to get charged extra without notice ahead of time. Add comment

They are scam artists. Paid for 2 day delivery. Arrived 9 days later. Freightquote cant even answer why. Wont work with me. Customer service is horrible. Then i get a bill for additional weight charges. I have documentation for proff of weight. They tell me sorry thats not good enough. Horrible company. Do not use them EVER. Add comment

  • Dec 25, 2014
  • Shipping
  • Freight Service
  • 97
  • REVIEW RATING 4/5

Freightquote worked with us for a shipment from California to Colorado and the product was shipped successfully; we paid the bill and were happy. Then we received another bill for 3 times the cost of the first bill. The shipping company, according to Freightquote, claimed the size of the package shipped was 112 inches long versus the arranged length of less than 96 inches. According to their... Read more

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  • Nov 25, 2014
  • Shipping
  • Lynnwood, Washington
  • Shipment
  • 95
  • REVIEW RATING 3/5

I used this company twice the first time they called me after I entered an incorrect code.. I was happy with the charge. The second shipment I sent to the same place... I paid a bit more then I had on the previous shipment but I was ok with that.. what I wasn't ok with was a couple of weeks later an email stating they were going to charge me ANOTHER 367.00 and it came from the collections... Read more

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  • Nov 05, 2014
  • Shipping
  • Freight Quote
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

We have received a quote for a "residential delivery". The delivery had problems because of missing items. Those arrived 3 weeks later, and damaged. When we received the cost of delivery, it came with 25% more as surcharge for "liftgate" use. The freight company denied the claim for the missing items and the damaged issue. FREIGHTQUOTE did not accept any claim regarding the surcharge, that came... Read more

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  • Nov 03, 2014
  • Shipping
  • Fort Lauderdale, Florida
  • Freight
  • 55
  • REVIEW RATING 4/5

used them twice for shipment. I paid 1200 for 1st shipment. After I got my shipment, one week later they charge my credit card for another $250. Another shipment was lost by UPS, it took them 2 weeks after delivery date to find and deliver my shipment. UPS quoted my shipment at 500lbs less than what I paid for. Frieght said 500lbs less does not make a difference + Plus did not fight for ups to... Read more

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  • Oct 27, 2014
  • Shipping
  • Livermore, California
  • Freight Quote
  • 2
  • 2
  • 92
  • REVIEW RATING 4/5

Contracted with freight qoute at $138 to ship one small pallet from our loading dock to a commericial dock in northern california. Total miles 150 and wight about 150lbs. Both sender/receiver are commericial addresses with loading docks and forklifts. 3 days after delivery freightquote charged an additional $145 claiming the receiver was not a commerical address. Multiple challenges to... Read more

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