Freightquote Complaints and Reviews

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Freightquote
Main address: 16025 West 113th St 66219 Lenexa KS
800-323-5441 x1847, , customerfeedback@freightquote.com
  • 84 complaints
  • $100K claimed losses
  • $1.2K average
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  • Nov 05
  • Shipping
  • Freight Quote
  • 1
  • 1
  • 22

We have received a quote for a "residential delivery". The delivery had problems because of missing items. Those arrived 3 weeks later, and damaged. When we received the cost of delivery, it came with 25% more as surcharge for "liftgate" use. The freight company denied the claim for the missing items and the damaged issue. FREIGHTQUOTE did not accept any claim regarding the surcharge, that came... Read more

Was this review helpful? 0 1

     

  • Nov 03
  • Shipping
  • Fort Lauderdale, Florida
  • Freight
  • 21

used them twice for shipment. I paid 1200 for 1st shipment. After I got my shipment, one week later they charge my credit card for another $250. Another shipment was lost by UPS, it took them 2 weeks after delivery date to find and deliver my shipment. UPS quoted my shipment at 500lbs less than what I paid for. Frieght said 500lbs less does not make a difference + Plus did not fight for ups to... Read more

Was this review helpful? 0 0

     

  • Oct 27
  • Shipping
  • Livermore, California
  • Freight Quote
  • 2
  • 2
  • 40

Contracted with freight qoute at $138 to ship one small pallet from our loading dock to a commericial dock in northern california. Total miles 150 and wight about 150lbs. Both sender/receiver are commericial addresses with loading docks and forklifts. 3 days after delivery freightquote charged an additional $145 claiming the receiver was not a commerical address. Multiple challenges to... Read more

Was this review helpful? 1 0

     

  • Oct 06
  • Shipping
  • Scottsdale, Arizona
  • Damaged Loads
  • 1
  • 1
  • 41

they damage loads then tuck tail ,,,they will contract your load to anybody and they have horrible communication skills, for instance,when I called to resolve this nothing but computer generated emails and phone calls came thru,,, what a horrific company! Knowing that your merchandise may never arrive! And if it does it will arrive damaged! And when you ask Freightquote about it, they won't even... Read more

Was this review helpful? 1 1

     

  • Sep 23
  • Shipping
  • Portola Valley, California
  • Credit Card Charge
  • 58

they quoted me $200.00 and after a month they charged my credit card another $270.00 .when i asked them why and after several phone calls and emails , they said it was not the commercial address and nobody was there to get the shipment.my customer said he was there and he got the merchandise the same day.i do not know what they are talking about!.i dispute the charges with american express.... Read more

Was this review helpful? 1 0

     

  • Aug 19
  • Transportation and Delivery
  • Irvine, California
  • Lost Freight
  • 98

We awarded Freightquote.com our merchandise, it was a sealed load but they still felt the need to transfer the load to a smaller trailer and broke our dedicated load. We then had 4 expensive dock plates go "missing" if the load was not changed out, our plates would have made it as planned. Freightquote.coms basically washed their hands of it and said they can not do anything. Be aware of this... Read more

Was this review helpful? 0 3

     

  • Jul 18
  • Shipping
  • Freight Overcharge
  • 1
  • 1
  • 124

Was over charged almost 300.00 more than I was quoted and when I called my rep. obviously upset, he told me when I calm down to call him back and hung up on me...what!!! Is that how you treat and obviously upset customer...hanging up on them. When I called back this guy tells me ma'am I can move your account to another rep. So this guy hangs up on me and decides it is in his best interest to... Read more

Was this review helpful? 7 2

     

  • Jun 11
  • Shipping
  • Bellevue, Washington
  • Freight Broker
  • 3
  • 3
  • 97

I was quoted $445 and charged $490. Their reason was that they claimed the delivery was to a non-commercial area. This is untrue, see attached pic. I see from other reviews that these guys have a strong history of charging over what they quote. I would advise not doing business with these people. They claim that it is in the fine print agreement to be able to do this, which is true, if you... Read more

Was this review helpful? 1 1

     

  • May 27
  • Shipping
  • Irvine, California
  • Product Destroy
  • 1
  • 1
  • 63

WARNING DO NO USE FREIGHTQUOTE.COM FOR ANYTHING-DESTROYED OVER $3,000 IN PRODUCT AND ONLY PAID ME .50 ON HE DOLLAR-DEALT WITH VICTOR WHO IS WORTHLESS. BEWARE AND GET DOUBLE THE INSURANCE IF YOU TAKE THE RISK.......FOR SUPS, SURFBOARDS YOU WILL HAVE YOUR PRODUCT DESTROYED. I DEALT WITH VICTOR FRANCESCO AND CHRIS PAGE PLEASE BE CAREFUL OF THESE TWO-THEY WILL TAKE YOUR MONEY AND IF YOU HAVE ANY... Read more

Was this review helpful? 0 1

     

  • May 16
  • Shipping
  • Los Angeles, California
  • Freight Service
  • 1
  • 1
  • 75

I was told about 5 days for a freight delivery. The trucking company tracking estimated 7 days. I contacted them at 10 days and was told three more days. (It still isn't here.) When I tried to say something about the discrepancy I got slapped in the face repeatedly with the word economy like I should be ashamed to expect an estimate to be accurate if had freight shipped economy. I can't... Read more

Was this review helpful? 3 0

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