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1.4 Based on 27 reviews
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    • Ease of buying the service online 2
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    • Being overcharged without redress 7
    • Bad customer service 6
    • Wasting time and money of customers 3
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We had a horrific experience with this company. We inquired about quotes, and were never told about overages or time costs. Our driver was 2 hours late, left for 5 additional hours to deal with AC repair, arrived at our destination in not ideal shape. He called us as we were arriving after 27 hours of packing and driving to say he couldn't get his truck in our COMMERCIAL parking lot on the railroad. Now they want additional money, telling us... Read more

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I have used them for several years on tradeshows. This last week after I gave them 2 months notice and followed up before the event to confirm they dropped the ball on getting the carrier there to pick up my freight. End result it cost be 3x as much for the event carrier to reroute. I understand mistakes happen but I would have expected freight quote to make it right and pick up the cost for their mistake. Instead they told me it wasn't their... Read more

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This company has lost its way and will the last person out shut off the lights. Our on last shipment with them they contracted to a carrier that unloaded our time sensitive crate. It was left in a warehouse for 4 days and no one took the time to call or email us. When we finally contacted them one day before our National event, they advised they could deliver it the day after our event. Very insensitive. Lost opportunity would have been in the... Read more

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Freight Quote would quote us a fair price, but end up charging us more then double what we were quoted because they said it was a residential shipment.They would not take any responsibility and are poor listeners. I called the carrier that Freight Quote used and explain my frustration with Freight Quote that they want to charge us for residential even if its a commercial destination. The carrier then revealed to me, that the paperwork from... Read more

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PLEASE READ! First off the reps are friendly and willing to work for you. That being said, FreightQuote cannot follow through. I received a written quote for $1299.00 to ship freight from LA to AZ. Once I committed to quote, I got a call from my rep. He made a mistake on the price. Needed a truck and 1/2 instead. Price now went up to $2100. Since it was my customer that needed the product and I already quoted the lower price. I decided to eat... Read more

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freightquote.com. Will not recommend this service!!! they hit you with additional charges, sending a truck over, without a lift gate, then charge you for it. Will not ask you if you need one, then claim it's an extra. how lovely. Stay away!! You pay them up front, ok. Then they come back and hit you with additional charges. It looks to me that this is done as a system, to simply increase income and the consumer then, has to fight with them. Do... Read more

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Freightquote lures the unsuspecting consumer with an an apparently easy to use shipping calculator and then conveniently adjusts the cost once the shipping is in transit. This of course is unethical at best but bordering on fraudulent not to mention the shipping industry as a whole has 18 separate classes to pretty much ensure the user can't decipher the correct class and leave the window open for for many additional charges. I naively used... Read more

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If you really want to loose your mind,start alcohol and smoking again, then try sending goods with them. Don't get fooled by the first quote you get from them. It is scam.Goods didn't arrived on promised day, then asked for overcharges since they know it must arrive on certain day plus goods arrived in bad shape.Horrible service and extra charges after they collect your goods. Once they collect the goods then you have nothing to do but accept... Read more

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I have been shipping freight for years. Started using Freight Quote a couple of years ago. First couple experiences were good. Within the last year their service has become horrendous. They arbitrarily overcharge you AFTER they have quoted you and they now are using lil' off the wall shippers who never deliver on time and damage your freight. The customer service reps (HAHA) do not return your calls, lie, cheat and steal from their customers,... Read more

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Do NOT ship with Freightquote.com!! I recently shipped with them. they charged me a certain quote. I paid it. two months later I am getting additional charges where they are claiming that my freight was weight more than it should have. which is not true. I have shipped with them previously and it the same items I ship always weighs the same. I tried contacting them and the person I talked to was very rude screaming at me and does not want to... Read more

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