Freightquote Complaints and Reviews

1.4
  • Overrated service1 votes
  • Bad customer service1 votes
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  • Apr 30
  • Shipping
  • Freight Service
  • 27
  • REVIEW RATING 3/5

I have as yet not received a shipment on time or at the initial quoted rate. The latest was the last straw. First the agent changed the classification I have used for 15 years to a more expensive one, then he informed me that my customer's rural businesses did not qualify for business-to-business rates (I have done this for 15 years as well). Then he specified that My business was a residence... Read more

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  • Mar 27
  • Shipping
  • Quincy, Massachusetts
  • Shipping
  • 75
  • REVIEW RATING 3/5

Let me preface this by saying we are not now nor ever have been a client of Freight Quote. Our only dealings with them is a result of our dealing with Americast Pre Cast pads in FT. Pierce FL. The problem arose from the fact the Americast sent a shipment out on December 26 2014 at mutually agreed upon rate. Freight Quote apparently does not honor their quotes and is attempting to garner... Read more

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  • Mar 19
  • Shipping
  • Cary, North Carolina
  • Freight Service
  • 49
  • REVIEW RATING 3/5

Within 48 hours, FreightQuote sent one of our pickups to wrong address, sent a delivery to us without liftgates so we couldn't get the shipment off the truck and had to refuse it, and then doubled their quoted price for another shipment after the truck had already picked the pallet up. I told the rep that we weren't paying the doubled cost because I very specifically called and emailed with the... Read more

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  • Mar 17
  • Shipping
  • Glen Ellyn, Illinois
  • Shipping Quote
  • 59
  • REVIEW RATING 4/5

After receiving a quote on a shipment I gave them to go ahead. My product was delivered. Then a week or so after I had my product I received an email that they were going to charge another $75 on my account because the quote was wrong. The after I complained they said they were going to cancel the charge. That didn't happen and then a few weeks later I received a follow up email that said I... Read more

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  • Feb 27
  • Shipping
  • Round Lake, Illinois
  • Same Day Delivery
  • 69
  • REVIEW RATING 3/5

Called rep to follow up on a pickup that wasn't made on time not even the same day was told that I TOLD YOU !! that it should be picked up the next day then. this shipment was to be delivered approx 150 miles away. When i asked the rep if i still might get it the same day it was picked up i was told "it doesn't work that way" I then asked for a contact number at the trucking company and he... Read more

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  • Feb 18
  • Shipping
  • Ltl And Flatbed
  • 75
  • REVIEW RATING 3/5

I have an account rep that calls me within 10 minutes of running an LTL quote. Sometimes they are higher than our local carrier so I check rates and book with who I feel the most confident in. FreightQuote has shipped larger loads for us but with the stressful environment at freightquote to book shipments, I don't need someone jumping on me as soon as I get a quote. If it works then I will book... Read more

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  • Jan 27
  • Shipping
  • Belton, Missouri
  • Transmission Shipping
  • 96
  • REVIEW RATING 5/5

Used their system to setup a shipment, entered all info including exactly what was being shipped(transmission). It came back with a freight class 70. Item weighs 602# by manufacturers spec sheet. Used a normal 48x40 pallet(not a CHEP). I paid for 700#. They came back after item was delivered and said it weighed 740# and changed the freight class to 85, and charged me another $107(35% more).... Read more

Was this review helpful? 2 1

These guys are charging me $120.00 more than quoted and charging my acct a month after delivery that's a sustaintial amount of money to charge just out of the blue. I would like to continue using your services but not if I'm going to get charged extra without notice ahead of time. Add comment

They are scam artists. Paid for 2 day delivery. Arrived 9 days later. Freightquote cant even answer why. Wont work with me. Customer service is horrible. Then i get a bill for additional weight charges. I have documentation for proff of weight. They tell me sorry thats not good enough. Horrible company. Do not use them EVER. Add comment

  • Dec 25, 2014
  • Shipping
  • Freight Service
  • 155
  • REVIEW RATING 4/5

Freightquote worked with us for a shipment from California to Colorado and the product was shipped successfully; we paid the bill and were happy. Then we received another bill for 3 times the cost of the first bill. The shipping company, according to Freightquote, claimed the size of the package shipped was 112 inches long versus the arranged length of less than 96 inches. According to their... Read more

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