FreightquoteComplaints and Reviews

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2.0 Based on 15 reviews
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  • Customers like
    • Ease of buying the service online 1
  • Customers don't like
    • Bad customer service 3
    • Being overcharged without redress 2
    • Wasting time and money of customers 1

Scheduled a pickup with Freight Quote between 12-5 pm. On the Bill Of Lading it clearly says 12-5 pm. Driver admits arriving before 12:00 so he had to return later after 12 to pick up the shipment. Two weeks later they email me a bill for $40 because the driver had to come back. Rep Jason never answered my messages or emails. I called and talked to an operator, she said she would notify... Read more

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I am an aproved carrier serving as an owner operator and I take great pride in servicing you, the customer. I can tell you from experience that some places do not have the adequate facilities to unload a truck. No dock means a liftgate is needed to be used to unload. In most cases, forklifts are not allowed on public streets unless properly registered with local DMV. This is also considered... Read more

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This is the worse experience i have ever had. I have been on business for 10 years, we do require to freight ship everyday. I contact then to schedule a pick-up. They showed 2 days later. I contact then and realize that the internal system of Freightquote.com is a mess. My item was delivered 5 days late. Thats not all. 9 days later they billed $300 extra because the carrier's truck had a lifting... Read more

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At first I was very happy with the service Freightquote provided. They arranged with a shipping carrier to pick up a heavy item and ship it from Arizona to Virginia for me. I estimated the size and weight and tried to err on the side of overestimation. The shipping company came on time and delivered on time and Freightquote charged my credit card the agreed upon price. Three weeks later I... Read more

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Gave me one price of $400.00 and charged my credit with $452.00. The person I talked to on the phone said we can ship the item for $400.00 did not say that their would be a fee for the service. Would not use this company again. I call and said you did not read all the paper work. I looked at the paper work and I did not see that they would have a service charge. I gave them all the information... Read more

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Freight quote is a disengenuous company. They provide competitive estimates and then increase their fees by adding additional costs after the fact. Read their terms and conditions carefully. Strongly recommend not using this company. Read more

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I get solicited constantly by Freight Quote so I checked a rate with RL Donnelly ( another freight broker I use) and checked to see if Freight Quote was competitive now that CH Robinson bought them. Not even Close> I checked on a small pallet 230lbs of glass tile class 60 with lift gate residential delivery. RLD was $165 and Freight Quote $290. The bonus was the the rap politely snubbed me and... Read more

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100% FULL

I manufacture charge air coolers in China and had six samples sent to Orlando by Fed Ex. I put them on pallets and forwarded them on to a customer. The Fed Ex weigh bill was 341lbs. On the BOL I added for pallets and some extra weight to be safe for a shipment of 2 pallets@560lbs. Wilson Trucking did a reweigh and came back at 1470lbs for an additional $416.54. The heaviest CAC we produce weighs... Read more

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Paid for delivery with Freightquote.com. Hired 2 laborers to assist with unloading the merchandise on the expected delivery date. When the end of the day arrived and the delivery was still pending, I called Freight Quote in inquire if the shipment was lost or delayed. The CS rep told me that the carrier reports the shipment is still an entire state away and the shipment will be delivered... Read more

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These IDIOTS at This Freightquote company, Sent Me a Spam Loaded Email, They Auto Signed Me Up With Their Freightquote Company. Their Spam Loaded Mail Will Not Allow To Unsubscribe, Etc.. Very UNprofessional Way To Bully-Sign a Future Customer! Looks LIke Another Typical ONLINE *** SCAM! Some Clown Named Shannon Pressure Calls Our Company, Cold Calls The Rest Of The Warehouse / Demands Phone... Read more

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